Client Services Manager

Enjoy enabling flawless client experiences? This is the role for you!

What would you do in this key role?
Here is just a snapshot:
  • Managing TST diagnostic projects from inception to completion, including day-to-day operational aspects
  • Being intimately familiar with TST processes, protocols, technical data project details and communication channels
  • Coordinating project teams, ensuring clarity on roles and responsibilities, supporting the development of team members
  • Assisting clients with day-to-day queries on technical and data aspects of the project
  • Monitoring and reporting on project progress – including budgets and people resources – and proposing solutions to address overrun
  • Managing risk – including early identification, planning, and using risk mitigation strategies suitable for the client
This might be the role for you if you have:
  • 3 years+ ideally in a similar Project or Account Management role
  • Knowledge of, and a passion for the Talent/ Development/ Analytics space
  • Experience of managing multiple and highly complex projects – from inception to delivery
  • Experience of client facing roles as the main day-to-day point of contact
  • Experience working with data in a project-based environment
Why should you reach out to learn more?
  • You have a growth mindset and entrepreneurial spirit
  • You are proactive, self-driven and motivated
  • You enjoy driving progress through process
  • You have a passion for learning – for yourself and others

Location: Virtual/London Bridge

Contract duration: Permanent

Employment type: Full time

If you would like to hear more about this exciting role, please get in touch for the full job description by submitting your CV and cover letter to


We’d love to
hear from you!

The Smarty Train
24A Marshalsea Road

Contact us +44 (0)20 7089 5630

Let's Chat...