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Bespoke Soft Skills Training

Challenge

Harrods approached The Smarty Train to upskill their Brand Partnership Team in transferrable skills that would boost their ability to operate more proactively as a team and think innovatively about relationship building in their roles.

The Brand Partnership Team’s members have varying levels of seniority, requiring the learning experience to meet a range of needs while remaining relevant and engaging for all participants.

"I loved how interactive this session was, it was clear there was a lot of thought put into it."

- Harrods Participant

Solution

To meet this brief, The Smarty Train immersed themselves in the needs of the Brand Partnership Team through stakeholder interviews and site visits. Based on this rich foundational understanding, we designed and delivered a tailored learning experience centred on the three critical skills identified for the team: Learning to Unlearn, Creativity, and Influencing.

We designed a one-day, multi-session experience using TST’s award-winning process for designing and delivering sticky, high impact learning. Importantly, these sessions were anchored in a series of high value learning tools for the brand team, identified through our immersion research. For example, sessions included opportunities for experimentation, collective learning, and role modelling.

Sessions were co-delivered with Harrods senior leaders, who shared practical examples and anecdotes on the value that the three critical skills had in their own careers at Harrods. To build a sense of community and shared ownership, sessions also included ample time for reflection and sharing within the team.

Impact

+ 100% of participants felt challenged to think more creatively and innovatively in their role on the Brand Partnership Team.
+ 100% of participants felt energized through connection and collaboration after the session.
+ 100% of participants would recommend the session to a colleague.

We’d love to
hear from you!

The Smarty Train
24A Marshalsea Road
London
SE1 1HF

Contact us

getintouch@thesmartytrain.com +44 (0)20 7089 5630

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