Solution
To meet this brief, The Smarty Train immersed themselves in the needs of the Brand Partnership Team through stakeholder interviews and site visits. Based on this rich foundational understanding, we designed and delivered a tailored learning experience centred on the three critical skills identified for the team: Learning to Unlearn, Creativity, and Influencing.
We designed a one-day, multi-session experience using TST’s award-winning process for designing and delivering sticky, high impact learning. Importantly, these sessions were anchored in a series of high value learning tools for the brand team, identified through our immersion research. For example, sessions included opportunities for experimentation, collective learning, and role modelling.
Sessions were co-delivered with Harrods senior leaders, who shared practical examples and anecdotes on the value that the three critical skills had in their own careers at Harrods. To build a sense of community and shared ownership, sessions also included ample time for reflection and sharing within the team.