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Line Manager Toolkits

Challenge

Arup is a British multinational professional services firm headquartered in London which provides design, engineering, architecture, planning, and advisory services across every aspect of the built environment. The firm employs approximately 16,000 staff in over 90 offices across 35 countries around the world. 

Following an in-depth review of their Early Talent attraction process, Arup identified the need for stronger connection between Line Managers and their new recruits during the attraction process. This would contribute to reducing anxiety ahead of graduates' and apprentices' start date, support their bonding and integration into the team, and reduce reneges on offers of employment.

TST were approached to design a series of interactive quick-deploy Toolkits that Line Managers could use to help graduates and apprentices feel at home at Arup before they joined, and to leave no doubt that they had made the right decision in accepting their offer.

Solution

Working closely with Arup’s Early Careers Team to understand the vision and scope for the materials, The Smarty Train developed a suite of interactive Toolkits to be used by Line Managers, Buddies and Peer Champions. The Toolkits were designed to quickly and easily create a connection with new joiners ahead of their start day, set up a working relationship that would unlock their potential, and help them thrive at Arup.

Designed to be quick-deploy for time-poor Managers, the Toolkits contained checklists, templates and guides that explained how to best welcome new joiners through welcome calls, sharing fun facts, and providing networking opportunities (amongst other activities). The desired outcome was to engage, excite and support potential new joiners into the world of Arup. 

As well as providing materials to welcome their new line reports, the Toolkits also contained resources to support line managers in their day-to-day, including guides on managing Apprentices and working in Hybrid.

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